Translate
I completed the offline deactivation process (and received the confirmation email) but the licence is still showing as "in use". PLease give me a solution, Thanks
I completed the offline deactivation process (and received the confirmation email) but the licence is still showing as "in use". PLease give me a solution, Thanks
Have you tried resetting the license from your RWS account? https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I can see product and activation code after clicking on reset, but no button to confirm reset. (Trados 2017)
Elise Tiberghien We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. Please note the e-mail associated with your RWS account was used to submit the case and not the e-mail you used here in the Community. Support Case Id : CS0007544.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
