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Hello, my name is Amélie Legeay and I have a problem. I applied for a 30 days trial period and now that I bought the freelancer license for 12 months I have not been able to activate it. How can i solve this problem?
Hello, my name is Amélie Legeay and I have a problem. I applied for a 30 days trial period and now that I bought the freelancer license for 12 months I have not been able to activate it. How can i solve this problem?
Hi Amélie ,
This is how one activates a subscription:
Can you please confirm this is what you tried to do and if you received an error message, to attach it to your reply?
Thank you.
All the best,
Anca
Anca Stoian | RWS Group
Hi Anca,
The version I purchased was the online version and I already had a 30 day free trial account.
Once I went through the whole process to activate my account for 12 months the whole problem started.
Amélie Legeay Thank you for the details. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007707.
Anca Stoian | RWS Group