Hello, my name is Amélie Legeay and I have a problem. I applied for a 30 days trial period and now that I bought the freelancer license for 12 months I have not been able to activate it. How can i solve this problem?

Hello, my name is Amélie Legeay and I have a problem. I applied for a 30 days trial period and now that I bought the freelancer license for 12 months I have not been able to activate it. How can i solve this problem?
Amélie Legeay Thank you for the details. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007707.
Anca Stoian | RWS Group
Amélie Legeay Thank you for the details. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007707.
Anca Stoian | RWS Group