I am trying to reset my Trados Studio Professional license through my RWS account; however, the "Reset License" button is not available. The license has been deactivated, but it still appears as "in use" in the system.
As I am planning to upgrade to Trados Studio 2024, I need to fully deactivate the current license. Could you please assist me with this issue?
Thank you in advance for your support.
Best regards,
Peter Goessens
Peter Goessens We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007745.
Lucian Botezatu | RWS Group
Peter Goessens We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007745.
Lucian Botezatu | RWS Group
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