"Probability score": 0.7

"Question improvement suggestion": Please provide more details such as the exact steps you take before the crash occurs, any recent changes to your system, and the operating system you are using. Also, it would be helpful to know if you have tried any troubleshooting steps already.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

I'm sorry to hear that you're experiencing issues with Trados Studio 2024. Based on your description, it seems like the software crashes during the project creation process. Here are some steps you can take to troubleshoot this issue:

Step 1: Ensure that your system is up-to-date. Install any pending Windows updates to ensure system compatibility.

Step 2: Repair your Trados Studio installation. You can do this by following the guide 'Repairing your installation of Trados Studio'.

Step 3: Verify that .NET Framework 4.7.2 or later is installed on your system. Trados Studio 2024 requires .NET Framework 4.8 or later.

Step 4: Refresh your .NET Framework installation by toggling the .NET 4.5 (or higher) feature off and on.

Step 5: Check for corrupted Translation Memory (TM) by disabling TMs one by one to identify if a specific TM is causing the crash.

Step 6: Similarly, check for corrupted Termbase by disabling termbases one by one.

Step 7: Store translation resources locally instead of on shared drives or cloud services to avoid access issues.

Step 8: If the issue persists, reset Trados Studio to default settings.

If none of these steps resolve the issue, consider rolling back to a previous version of Trados Studio as a last resort, keeping in mind it may affect compatibility with current projects.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

Unfortunately the answer provided doesn't help because I ned to work with Trados 2024

Simone Giordano 

Do you get any error messages?  Can you share the full stack?

Try a full reset and reinstall.  

Clean install... try the following.

1. Uninstall Studio
2. Uninstall MultiTerm

Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

c:\ProgramData\Package Cache\Trados\TradosStudio2024\
c:\ProgramData\Package Cache\Trados\MultiTermDesktop2024\
c:\Program Files (x86)\Trados\Trados Studio\Studio18\
c:\Program Files (x86)\Trados\MultiTerm\MultiTerm18\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\18\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\Studio18\
c:\Users\%username%\AppData\Local\Trados\MultiTerm\MultiTerm18\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\18\
c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio18\
c:\Users\%username%\AppData\Roaming\Trados\MultiTerm\MultiTerm18\
c:\Users\%username%\Documents\Studio 2024\Project Templates\
c:\Users\%username%\Documents\Studio 2024\Projects\projects.xml

I think that's about it for a clean install. Then reinstall.

Hi Paul,

I remember that crash issues started after updating Trados 2024 with 18.0.2.3255 update, then I uninstalled Trados 2024.

I reinstalled it, this time without updating it with 18.0.2.3255 update and it is now working fine.

Do you already experienced such issues with 18.0.2.3255 update?

The update is crucial because it shows the Evolve markers and I would need it, is there something that should be done ti fix this update?

Best regards

Simone

 Simone Giordano 

Simone Giordano said:

Do you already experienced such issues with 18.0.2.3255 update?

The short answer would be "No".  I'd try the update again if you have cleaned up as I mentioned in addition to reinstalling?  I also wonder why you didn't just reinstall with the latest version without going through an upgrade?

Hi Paul, What do you mean for "the short answer would be "No"?

I didn't reinstall the latest version because I suspected the bug was in it.

I have now disinstalled the previous version, cleaned up as you mentioned, installed the latest version , including 18.0.2.3255 update, and the crashes started again.

Unfortunately returning no errors.

Do you have any idea?

Simone Giordano 

Simone Giordano said:

What do you mean for "the short answer would be "No"?

You asked me this:

Simone Giordano said:

Do you already experienced such issues with 18.0.2.3255 update?

I said no, I haven't.

Simone Giordano 

Simone Giordano said:

What do you mean for "the short answer would be "No"?

You asked me this:

Simone Giordano said:

Do you already experienced such issues with 18.0.2.3255 update?

I said no, I haven't.