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License NOT working - I can't deactivate offline NOR reset the license

Rocio Aguero Rodriguez

Hello,

I deactivated my licence offline (because I'm not able to do it "normally" for months). However, license is still "in use" on my account. I followed this procedure a lot of times since I often use 2 computers so I know how to do it right. I also tried to Reset the license but it isn't working neither, the "Reset License" button is not available on my account, I only see my name and the activation code. So please could you help me with the deactivation as I'm in a rush and need to have access to Trados ASAP.

Thank you,
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0008362.

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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0008362.

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