Reset license is not working

Question

Hi there 
 
 I need to deactivate the license of my laptop and activate in my desktop. 
 I already tried to deactivate online, offline and reset the licence. None of the options worked 
 I was instructed to submit a case to the technical team. 
 Could you please help me with that? I need to solve this ASAP to start working again. 
 
 Many thanks 
 Best regards

Lucian Botezatu · Answer

Iulo Afonso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0008447.

Lucian Botezatu | RWS Group

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Reset license is not working