We have installed Trados 2024. But we cab't open/activate it: We get the messge that this app cannot be used on my pc

We have installed Trados 2024. But we cab't open/activate it: We get the messge that this app cannot be used on my pc
Hello I. Meyer-Bremen
Can you provide a screenshot with the message to see exactly what it says?
Thank you,
Sorin
We have installed Studio 2024. But we can't activate it. When opening it, this appears for about 5 seconds. Then it "disappears". We can't proceed and need Studio urgently