Your RWS ID is not linked to any cloud account.

Question

Hi, 
 
 When trying to activate my subscription for Trados 2024, this message appears:

When clicking on My Account, the link does not work. 
 
 I'm a bit stuck here so any help is appreciated!

Elisa Maxim · Accepted Answer

Attila Louis We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0010813.

Andrei Vasilache · Answer

Hi Attila Louis , 
 
 Thank you for posting. 
 
 Your payment status now is: Payment requested - Awaiting payment from you . Have you paid with the transfer? If so, please allow a couple of days for the payment to be processed successfully. 
 
 Best regards, 
 Ionut

Andrei Vasilache · Answer

Sure, by bank transfers can take 5 to 7 working days to process. Afterwards, you can activate by following the procedure here: https://gateway.rws.com/csm?sys_kb_id=a9cd26e01b0f9a50772c0dcad34bcba0&id=kb_article_view

Trados Portfolio > 2. Licensing and Installation

Your RWS ID is not linked to any cloud account.

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