Trados Studio 2024 (CU2) - How to reset a license?

My Trados Studio 2024 does not start anymore after I installed WorldServer components. I've tried to fix it by uninstalling WorldServer components again and the problem remains unsolved.

Apparently I have no other choice now but to uninstall Studio 2024 and re-install it. However, in doing this, I would lose my license I already activated. And there seems to be no reset license function for Studio 2024. 

I would be really greatful if someone could give me a piece of advise on this issue!

 

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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0009227.

    Elisa Maxim | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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Reply
  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0009227.

    Elisa Maxim | RWS Group

    ___________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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