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Failed to deactivate in Trados 2024 (error ID 125)

Hi, I've tried to deactivate my license in Trados 2024 but failed with the following error:

Trados Studio 2024 Product Activation window showing Perpetual License tab. Error popup reads 'Deactivation failed. An error occurred while retrieving your license. Error ID: 125. Open connection settings?' with buttons labeled in Korean for Yes and No.

I should deactivate my license offline every time, which is very frustrating:(

What should I do to directly deactivate the license in Trados 2024? Thanks!



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[edited by: RWS Community AI at 8:37 AM (GMT 1) on 29 Apr 2025]
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