cannot enter with my license

Question

before asking me about my license it shows NO LICENSE TYPE FOUND message. 
 what am I supposed to do? thanks

Anca Stoian · Answer

Hi Eleonora, 
 Can you please provide more information? 
 Did you change computers, or where exactly do you get this message? Can you please share a screenshot? 
 Thank you. 
 Best regards, 
 Anca

Anca Stoian · Answer

Eleonora Amaral We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0010260.

Trados Portfolio > 2. Licensing and Installation

cannot enter with my license