Translation Business Manager 5 - License access in a new computer

Question

Hello everyone, 
 
 I have installed a new hard drive in my computer and I cannot deactivate the Translation Business Manager 5 in the old hard drive anymore. 
 After installing Trados Business Manager (BaccS Desktop 5) in the new hard drive/computer, I cannot activate the license. I would need SDL to reset the license so that I can activate it in my new hard drive. 
 
 Could anyone help with this issue? I don't know how to log a case directly for the technical support. Last time in 2022 they reset my license. 
 
 Thank you, 
 Antonio Contreras

Elisa Maxim · Answer

Hi Antonio Contreras Padilla 
 You received Trados Business Manager 6 for free as part of your former support contract (your order 645430). You can try to install and activate it. However, if you still want to use Baacs 5, please note you have a second activation, so you could simply install and activate. 
 Kind regards,

Elisa Maxim · Answer

Antonio Contreras Padilla We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0010184.

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Translation Business Manager 5 - License access in a new computer