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Trados 2024 (Pro) - Prolonged Launch Time Issue Across All Users

SeonHo Heo

Dear Support Team,

We are currently using Trados 2024 (Pro) in South Korea.
Today, upon launching Trados, the application displayed a "Not Responding" status for approximately 5 to 10 minutes before finally operating normally.
This issue is not isolated to a single user, but is occurring consistently across all internal users.

At first, we suspected an issue related to our local license manager (e.g., DNS or server delays).
However, even after removing the license server information from the user PC's registry, the loading delay persists.

Trados Studio window with a title bar displaying 'Trados Studio - 7 projects (Not Responding)' and a black screen.

We would like to ask the following:

Does Trados 2024 communicate with any external servers during startup, aside from the license manager?

We've already cleared the cache on both the license server and user machines, but the issue still occurs.

Although this problem happens intermittently, it causes significant disruption to our users, and we are looking to resolve it as quickly as possible.

Thank you in advance for your support.

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[edited by: RWS Community AI at 2:08 AM (GMT 1) on 14 May 2025]
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  • 0

    "Probability score": 0.7

    "Question improvement suggestion": Please provide more information about the exact version of Trados Studio you are using, the operating system of the user machines, and any recent changes or updates made to the system or software. Also, if there are any error messages or logs, please include them.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    Based on your description, it seems like you're experiencing a prolonged launch time with Trados Studio 2024 Pro. This could be due to several factors, including server performance, network issues, or software updates and maintenance.

    Step 1: Check the server's performance. If the server is overloaded or experiencing issues, it could cause delays in launching Trados Studio.

    Step 2: Consider copying the translation memory to a local drive for faster access. This could potentially reduce the load time.

    Step 3: Ensure that you are using the latest version of Trados Studio. Updates often include performance improvements that could resolve your issue.

    Step 4: Regular maintenance of the translation memory, such as reorganization and cleanup, can also enhance performance.

    Step 5: If the problem is widespread among your colleagues, it could be a network issue. In this case, a more stable and faster network connection should be sought.

    To answer your question, Trados Studio does communicate with external servers during startup for various reasons, including license verification and software updates. However, if you've already cleared the cache on both the license server and user machines and the issue still occurs, it might be related to something else.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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  • 0

    "Probability score": 0.7

    "Question improvement suggestion": Please provide more information about the exact version of Trados Studio you are using, the operating system of the user machines, and any recent changes or updates made to the system or software. Also, if there are any error messages or logs, please include them.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    Based on your description, it seems like you're experiencing a prolonged launch time with Trados Studio 2024 Pro. This could be due to several factors, including server performance, network issues, or software updates and maintenance.

    Step 1: Check the server's performance. If the server is overloaded or experiencing issues, it could cause delays in launching Trados Studio.

    Step 2: Consider copying the translation memory to a local drive for faster access. This could potentially reduce the load time.

    Step 3: Ensure that you are using the latest version of Trados Studio. Updates often include performance improvements that could resolve your issue.

    Step 4: Regular maintenance of the translation memory, such as reorganization and cleanup, can also enhance performance.

    Step 5: If the problem is widespread among your colleagues, it could be a network issue. In this case, a more stable and faster network connection should be sought.

    To answer your question, Trados Studio does communicate with external servers during startup for various reasons, including license verification and software updates. However, if you've already cleared the cache on both the license server and user machines and the issue still occurs, it might be related to something else.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
    emoji
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