deactivation

Question

Which email address is there to reset a license. I have tried to log a case but it does not work anymore.

Anca Stoian · Answer

Hi Nancy, 
 There's no specific email address to log a case directly, you can log a case from your RWS account if you have a paid Support and Maintenance contract. Otherwise, you can first try to reset the license from your RWS Account - using the reset button next to the license code in question. 
 If you cannot reset the license by yourself, then you have the option to post here in the Community forum, provide some details about what you already tried to do, and we can open a case on your behalf. 
 Can you please provide some information about your situation, and please mention if you already tried to reset the license from your RWS account. 
 Best regards, 
 Anca

Anca Stoian · Answer

Nancy De Keyser We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0011281.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

deactivation