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Which email address is there to reset a license. I have tried to log a case but it does not work anymore.
Which email address is there to reset a license. I have tried to log a case but it does not work anymore.
Hi Nancy,
There's no specific email address to log a case directly, you can log a case from your RWS account if you have a paid Support and Maintenance contract. Otherwise, you can first try to reset the license from your RWS Account - using the reset button next to the license code in question.
If you cannot reset the license by yourself, then you have the option to post here in the Community forum, provide some details about what you already tried to do, and we can open a case on your behalf.
Can you please provide some information about your situation, and please mention if you already tried to reset the license from your RWS account.
Best regards,
Anca
Anca Stoian | RWS Group
I have 16 licences, but only need to have a reset for 4 of them
I have 16 licences, but only need to have a reset for 4 of them