Studio License Error

Question

I'm having trouble accessing Trados Studio. I receive the error below even though I have an active license. Please advise.

Anca Stoian · Accepted Answer

Hi Ayşe Nur Ko&ccedil; 
 Please try to reset your subscription like in the article below and let us know how that goes: 
 https://gateway.rws.com/csm?sys_kb_id=64bd22e01b0f9a50772c0dcad34bcbaf&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=7e961c6a8325a690396947426daad35e 
 Best regards, 
 Anca

Andrei Vasilache · Answer

Hi Ayşe Nur Koç , thank you for posting here. 
 
 Please see the following steps for activation: - Reset Single User licenses - RWS Customer Support . 
 
 Kind regards, 
 Ionut

Anca Stoian · Answer

Hi Seyit, 
 Please try the same troubleshooting as I advised above and if you still have issues, please create your own topic, inform us of what you have already tried and we can advise further or open a case with the technical support team on your behalf. 
 Thank you. 
 Best regards, 
 Anca

Anca Stoian · Answer

Ayşe Nur Koç We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0012413.

Trados Portfolio > 2. Licensing and Installation

Studio License Error

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