HiAyşe Nur Koç , thank you for posting here.

Please see the following steps for activation: - Reset Single User licenses - RWS Customer Support.

Kind regards,

Ionut

Hi Andrei,

Unfortunately, "Reset License" or "Activation Code" areas are not visible to me.

Same problems here. Although I have an valid subscription I cannot access Studio. And this happened to me with 73.000 words project on the day of the deadline.

Hi Ayşe Nur Koç 

Please try to reset your subscription like in the article below and let us know how that goes:

https://gateway.rws.com/csm?sys_kb_id=64bd22e01b0f9a50772c0dcad34bcbaf&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=7e961c6a8325a690396947426daad35e

Best regards,

Anca

Hi Seyit,

Please try the same troubleshooting as I advised above and if you still have issues, please create your own topic, inform us of what you have already tried and we can advise further or open a case with the technical support team on your behalf.

Thank you.

Best regards,

Anca 

Thank you! This solution worked for me.

Hello Anca,

The next time I opened the program, I received the same "Activate License" prompt. Signing out of and back into Language Cloud didn’t help. Could you help me find a permanent solution? It seems I have to delete the file mentioned in the Knowledge Base every time I launch Trados Studio.

I was also given a one-month trial subscription as a workaround, which came with an activation code for the 2024 version. However, using that code on both the 2022 and 2024 versions didn’t resolve the issue either.

Thank you for your help.

Best regards,
Ayşe

Ayşe Nur Koç We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0012413.

Thank you, Anca. Please note that I do not have access to Gateway, so I’m unable to check the status myself. I’ll be waiting for the relevant email.