Computer broke down. Can the Trados Studio licence be saved?

Question

My computer broke, I've lost all data and I can't deactivate my 2-week-old Trados Studio Starter 2015 licence. Is there any way my licence can be saved so I can use it on my new computer?

Paul · Answer

Hi Frank, Of course... at the moment you need to ask the support team to do it as we have not implemented a self-service option for this version yet. Go to the Knowledgebase; http://kb.sdl.com Then go to the tab called Solution Finder and now here; Licensing Problems - I use SDL Trados Studio 2015 / SDL Passolo 2015 -- I need to have my license reset Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day. Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you. I hope this helps.

Trados Portfolio > 2. Licensing and Installation

Computer broke down. Can the Trados Studio licence be saved?