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My computer broke, I've lost all data and I can't deactivate my 2-week-old Trados Studio Starter 2015 licence. Is there any way my licence can be saved so I can use it on my new computer?
My computer broke, I've lost all data and I can't deactivate my 2-week-old Trados Studio Starter 2015 licence. Is there any way my licence can be saved so I can use it on my new computer?
Hi Frank,
Of course... at the moment you need to ask the support team to do it as we have not implemented a self-service option for this version yet. Go to the Knowledgebase;
http://kb.sdl.com
Then go to the tab called Solution Finder and now here;
Licensing Problems
- I use SDL Trados Studio 2015 / SDL Passolo 2015
-- I need to have my license reset
Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.
Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.
I hope this helps.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Frank,
Of course... at the moment you need to ask the support team to do it as we have not implemented a self-service option for this version yet. Go to the Knowledgebase;
http://kb.sdl.com
Then go to the tab called Solution Finder and now here;
Licensing Problems
- I use SDL Trados Studio 2015 / SDL Passolo 2015
-- I need to have my license reset
Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.
Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.
I hope this helps.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
