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Access to Language Weaver on my account

Elizabeth Lewis

I recently upgraded from Trados 2021 to Trados 2024 and paid the required difference. The new account includes access to a defined volume of material on Language Weaver, and my RWS account clearly shows that I own the license, but I have been unable to create an account in Language Weaver and have been unable to access it. Here are the details so far:

To begin with, I clicked to open an account, I was sent an email for verification of my address, I clicked on the link in the email message I received, and was told that "You are not authorized to access Trados," even though I am logged in to Trados. It says I must accept the invitation link I received in the email, but that is what I already did, and I am still locked out

If I click "Language Cloud" in my RWS account on the RWS website, I receive the message (with padlock) "You are not authorized to access Trados. To proceed you must accept the invitation link you received via email at e.lewis@aiic.net. If you haven't received an invitation, we recommend you contact your Account administrator or support to help you with your Account configuration."

I did click on the invitation when it arrived, as I explained above, but I continue to receive the same padlock, so I contacted support on RWS, went round with them in many circles, and finally the very helpful representative suggested I enter here.
I tried many other avenues.
From inside Trados, I open Project Settings and select "Use" and "Language Weaver Provider." I am asked to select which provider I prefer: "Cloud" and "Edge." I select "Cloud," and am asked to select my preferred login method. I select RWS ID SSO (I don't know what SSO is). I receive an indecipherable error message and then a spinning circle that never resolves.
I select "Click here to verify your credentials." It takes me an RWS Language Weaver page. I click on "Log in" and receive a message saying that I am not allowed to login to Language Weaver.
So I keep going round and round in the same loop and still to not have access to these cloud-based resources. The helpful representative verified that everything was in order with my account, including Language Weaver, but I still can't get in.
Any help will be much appreciated.
Elizabeth M. Lewis
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0012468.

    Ana Sabo | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
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  • 0 in reply to Ana Sabo

    Your reply to my query (you have since closed this question, but I only now had time to get back to you) was: "If you are trying to use it through the API log into https://eu.cloud.trados.com/ to verify the email first."

    However, this is exactly my problem. I have been trying for two weeks to log in and verify my email, and the response continues to be a a closed padlock saying:

    You are not authorized to access Trados

    and telling me to accept the invitation sent by email. But the link given in the email invitation two weeks ago takes me to the very same screen, with the padlock.

    You said in your reply, "Language Weaver has a login 2 weeks ago so that part seems to work." However, I have not yet succeeded in logging into Language Weaver, so I don't know why that part seems to work. I'm starting to think I need to uninstall, deactivate, and start all over. Are there any better options?
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  • 0 in reply to Ana Sabo

    Your reply to my query (you have since closed this question, but I only now had time to get back to you) was: "If you are trying to use it through the API log into https://eu.cloud.trados.com/ to verify the email first."

    However, this is exactly my problem. I have been trying for two weeks to log in and verify my email, and the response continues to be a a closed padlock saying:

    You are not authorized to access Trados

    and telling me to accept the invitation sent by email. But the link given in the email invitation two weeks ago takes me to the very same screen, with the padlock.

    You said in your reply, "Language Weaver has a login 2 weeks ago so that part seems to work." However, I have not yet succeeded in logging into Language Weaver, so I don't know why that part seems to work. I'm starting to think I need to uninstall, deactivate, and start all over. Are there any better options?
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