Studio 2024 Subscription Licensing Error

Question

Hi. 
 I cannot activate my Studio 2024 even though I have a valid subscription. 
 I was able to use it a couple of weeks ago without problem but when I opened the Studio today, it asked me to activate my product. 
 I enter my credentials but no "activate" button is shown below the subscription package "Trados Freelance Personal". 
 
 Please help me access my product.

I have tried deleting the file where cloud credentials are stored but it didn't work unfortunately.

Ana Sabo · Answer

Ece Okutan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0012612.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Studio 2024 Subscription Licensing Error