Trados Studio 2022 Subscription licencing error

Question

I was using Trados Studio 2022 with my Freelance Subscription and suddenly an information message that says the product licence was deacivated and the application closes. 
 (Sorry I couldn't take a screenshot in English)

I've tried to open the app again, then the product activation window appears. 
 When I select my account (which has a valid subscription licence) and press OK button, the same information message appears and the app closes. 
 
 On the RWS account page - licence and subscription tab, my Freelance subscription status is "InActive" and I cannot activate it.

I purchased the subscription licence in March this year, so it must be still valid and able to be activated. 
 
 Could you please help me activate my account, thank you.

Andrei Vasilache · Answer

Hi Reona Namegaya , thank you for posting here. 
 Try to reset your license as indicated in the article below: 
 : - Reset Single User licenses - RWS Customer Support . 
 Please note the process can take around 30 minutes. If you no longer can reset the license by yourself, please contact us. 
 
 Best regards, 
 Ionut

Andrei Vasilache · Answer

Reona Namegaya We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0012948.

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2022 Subscription licencing error