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Hello good morning to everybody in RWS, I would like to have my extra activations for trados studio 2021 and 2017 reset and off couurse for SDL Passolo 2116.
Thanks before hand.
Hello good morning to everybody in RWS, I would like to have my extra activations for trados studio 2021 and 2017 reset and off couurse for SDL Passolo 2116.
Thanks before hand.
Hi Jesus Duran '
Did you try to reset from your account? The procedure is described at this link https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Kind regards,
Elisa Maxim | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Yes I did, but for trados 2021 it worked less the extra activation and for Trados studio 2017 I had to generate an online activation code.
Please reset the extra activation for trados studio 2021, I need it to have it in a virtual machine
Thanks beforehand
Jesus Duran We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013323.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
