Victoria

Did you upgrade your returned 2011 license to 2014? The error message you get seems to indicate that you are trying to activate Studio 2014 with a Studio 2011 license code.

If you purchased an upgrade from 2011 to 2014, you should see a big message on yellow background in your customer account (under "Licenses") telling you that you have an available upgrade to process. If you see this, then you need to process the upgrade in order to get your 2014 license code.

Walter

Victoria

What does it say in your customer account under "Licenses". You can see whether a license is "in use" or "available". Is your Studio 2014 license still available (or at least the Plus license)?

If it is in use, try to return it using the self-service "Force return" (see KB article 5196).

If neither works, you'll need to ask for licensing support by going to kb.sdl.com, click on "Solution Finder", then select "Licensing problems" and click the appropriate choices until you get to the form where you can enter your contact details. You may ask SDL to reset your license and they will get back to you.

Walter