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I have 2 Freelance Plus Licences and I cannot deactivate them to use them in different machines. Deactivation does not work.
I have 2 Freelance Plus Licences and I cannot deactivate them to use them in different machines. Deactivation does not work.
Graciela Rodríguez Alonso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013904.
Graciela Rodríguez Alonso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013904.
Thanks Andrei. However, deactivating my licences to use them in other devices shouldn't be a problem every time. Something is off with that process.
