HiGraciela Rodríguez Alonso , thank you for reaching out us.

Please advise, have you followed the steps indicated on this article: Reset single user license article?

Best regards,

Ionut

Hi Ionut, 

Absolutely, several times. But then, there is a messages where it prompts you to seek assistance if your process doesn't work and it is really difficult to find it. 

The process never works for me. Could you please just set my licences free so I can use them wherever I want? This shouldn't be that difficult .

Graciela Rodríguez Alonso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013904.

Thanks Andrei. However, deactivating my licences to use them in other devices shouldn't be a problem every time. Something is off with that process.