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Hello RWS Community and Support,
I am writing to request assistance for a critical issue with my Trados Studio 2024 Freelance license. I am completely unable to activate and use the software.
Here is a summary of the repeated failures I have experienced:
Initial Activation Failure: My first attempt at online activation failed with the Korean error message: "유효성 확인에 실패하였습니다" (Validation failed).
Subsequent Failures: Further attempts, including using the offline activation method, also failed. I have run into a similar activation loop in the past.
License "In Use": My RWS Account page incorrectly shows my license as "1 of 1 in use," even though the software is not activated. I believe that after the online activation attempt while the activation failed on my computer it was registered on the server side.
License Reset Limit Reached: While trying to resolve this, I have now hit the annual limit of 3 self-service license resets and am completely blocked.
My Request for Assistance:
First, I request that an RWS Support member manually reset my license so it is available again.
Second, given that this is a recurring problem and not a one-time issue, I am concerned that simply resetting the license will not be enough and the activation will fail again. Therefore, I would also like to request direct assistance with the activation process on my computer to ensure it is successful and stable this time.
I would be very grateful if we could arrange a brief remote support session to complete the activation. I am available at your convenience.
I am ready to provide my RWS account details and activation code via a private message as soon as a staff member can assist.
Thank you for your time and help in fully resolving this issue.
