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License Reset Limit Exceeded & Activation Support Needed for Trados Studio 2024

Youngmee Han

Hello RWS Community and Support,

I am writing to request assistance for a critical issue with my Trados Studio 2024 Freelance license. I am completely unable to activate and use the software.

Here is a summary of the repeated failures I have experienced:

Initial Activation Failure: My first attempt at online activation failed with the Korean error message: "유효성 확인에 실패하였습니다" (Validation failed).

Subsequent Failures: Further attempts, including using the offline activation method, also failed. I have run into a similar activation loop in the past.

License "In Use": My RWS Account page incorrectly shows my license as "1 of 1 in use," even though the software is not activated. I believe that after the online activation attempt while the activation failed on my computer it was registered on the server side.

License Reset Limit Reached: While trying to resolve this, I have now hit the annual limit of 3 self-service license resets and am completely blocked.

My Request for Assistance:

First, I request that an RWS Support member manually reset my license so it is available again.

Second, given that this is a recurring problem and not a one-time issue, I am concerned that simply resetting the license will not be enough and the activation will fail again. Therefore, I would also like to request direct assistance with the activation process on my computer to ensure it is successful and stable this time.

I would be very grateful if we could arrange a brief remote support session to complete the activation. I am available at your convenience.

I am ready to provide my RWS account details and activation code via a private message as soon as a staff member can assist.

Thank you for your time and help in fully resolving this issue.
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013971.

    Elisa Maxim | RWS Group

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  • 0 in reply to Elisa Maxim

    Thank you so much for the quick and helpful response!

    I truly appreciate you resetting the license for me. Following the reset, I tried the online activation again. This time, I received a new error message: RMS 라이센스 문자열을 설치할 수 없습니다. ID 오류: 210150 ("Failed to install RMS license string. Error ID: 210150.")

    This new error was actually very helpful! It led me to an article in the RWS knowledge base suggesting the issue might be special characters in my computer's name. My computer name was indeed in Korean, so I've now changed it to English only and restarted, which will hopefully solve the root cause of the problem.

    It looks like the last activation attempt, even though it failed, marked the license as "in use" again on the server.

    Could I ask for one more reset, please? I'm optimistic that with the computer name updated, it will activate successfully this time.

    Thank you again for your wonderful support! I feel like we are very close to getting this resolved.

    RWS knowledge base link: gateway.rws.com/csm
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  • 0 in reply to Elisa Maxim

    Thank you so much for the quick and helpful response!

    I truly appreciate you resetting the license for me. Following the reset, I tried the online activation again. This time, I received a new error message: RMS 라이센스 문자열을 설치할 수 없습니다. ID 오류: 210150 ("Failed to install RMS license string. Error ID: 210150.")

    This new error was actually very helpful! It led me to an article in the RWS knowledge base suggesting the issue might be special characters in my computer's name. My computer name was indeed in Korean, so I've now changed it to English only and restarted, which will hopefully solve the root cause of the problem.

    It looks like the last activation attempt, even though it failed, marked the license as "in use" again on the server.

    Could I ask for one more reset, please? I'm optimistic that with the computer name updated, it will activate successfully this time.

    Thank you again for your wonderful support! I feel like we are very close to getting this resolved.

    RWS knowledge base link: gateway.rws.com/csm
    emoji
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