Not able to desactivate Studio 2017 licence

Question

I have tried to desactivate the licence because I have a new computer but neither online nor offline worked. This seems to be the only way to get support. Thank you in advance for your help.
If needed I have both deactivation codes available.

Anca Stoian · Answer

Hi Daphn&eacute; Rower , 
 Please try to reset the license from your RWS account. For this you Login into your RWS account, go on the Licenses tab and click on Reset license button. Since you have a Plus licence, you need to pick the license you wish to reset. 
 After confirming the reset of the license, please allow the indicated time by the system to pass before trying to activate it again. 
 All the best, 
 Anca

Anca Stoian · Answer

You're welcome! I am glad to hear all is working :)

Anca Stoian · Answer

Hi Lise, 
 When you reset a license there's no need to deactivate it anymore, the reset basically returns the license to its Available state. 
 After one resets a license and the 30 minutes that the system advises to wait pass, you can activate it again. If it's an older license like 2017 the offline activation works better. 
 So, at this point, if the reset was successful, you need to activate the license now, preferably using the offline activation. 
 All the best, 
 Anca

Anca Stoian · Answer

Hi Lise, 
 Please create your own thread as we cannot verify your account from another user's post because the post is linked to that particular user's email, and we need to be able to check your email and your RWS account. 
 The activation code of a license is always in the RWS account - under Licenses. The reset button is next to the license code, unless the license is available or the 3 free resets one user has per year have already been used. 
 So please create your own post and we can go from there - if there something you can do, we'll advise, if there's the need to involve the technical team, we'll open a case on your behalf. 
 Thank you. 
 Anca

Trados Portfolio > 2. Licensing and Installation

Not able to desactivate Studio 2017 licence