I successfully reset the license from my RWS account: I logged into my RWS account, went on the Licenses tab and clicked on Reset license button. After waiting 30 minutes, I then tried the Deactivate button on my old computer. I got the following error message: Deactivation failed. Could not create SSL/TLS secure channel. So I tried to deactivate offline, and I got a different error message: Failed to deactivate offlline. The specified deactivation autorization may not be valid. Validate your deactivation authorization against the authorization in your SDL Account.

My Trados software is SDL Trados Studio 2017 (Freelabce) SR1 - 14.1.10015.44945

I have no idea where to go from here, I troubleshooted both error message but did not find a solution. Can you help?

Thank you, Lise Cloutier