Hi Chiaki Yamaoka 

Please delete "LanguageCloudMachineTranslation.bin" from C:\Users\%Username%\AppData\Roaming\Trados\Trados Studio\Studio18 and then try opening Trados again.

Kind regards,

Hi Elisa,

Thank you for your comment.  However, the issue of disappearing Studio 2024 still remains after I removed the file from the folder and restarted the computer.  

Chiaki

Hi Chiaki Yamaoka 

Please try a reset of your Trados settings according to Workaround 2 at this link https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

In addition you could also try this https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039270

If none of these help, then please let us know so that we can submit a case for you.

Kind regards,

Hi Elisa,

Thanks again for your advice.  The 1st solution didn't help me as I don't see the relevant folder "Studio18".  However, after I did the 2nd solution, Studio 2024 successfully opened. 

Now, the next problem to achieve my GOAL is that I do not see the "AI Assistant" anywhere in the View tab on Studio 2024.

I just installed "OpenAI Provider" and "DeepL Translation Provider" and restarted Studio 2024.  Then, the initial issue came back!!  Studio 2024 disappears in the middle of the starting process.  Exactly the same issue as I described in my first post. 

Can you guide me on how I should proceed?

Regards,
Chiaki 

Hi Elisa,

Thanks again for your advice.  The 1st solution didn't help me as I don't see the relevant folder "Studio18".  However, after I did the 2nd solution, Studio 2024 successfully opened. 

Now, the next problem to achieve my GOAL is that I do not see the "AI Assistant" anywhere in the View tab on Studio 2024.

I just installed "OpenAI Provider" and "DeepL Translation Provider" and restarted Studio 2024.  Then, the initial issue came back!!  Studio 2024 disappears in the middle of the starting process.  Exactly the same issue as I described in my first post. 

Can you guide me on how I should proceed?

Regards,
Chiaki