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My laptop dies, so we moved the harddrive to a new laptop. When I go to activate I get the following message: 
What should I do? Please help.
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[edited by: RWS Community AI at 11:08 AM (GMT 1) on 10 Jul 2025]
My laptop dies, so we moved the harddrive to a new laptop. When I go to activate I get the following message:
What should I do? Please help.
Kip Bauersfeld We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017520.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Kip Bauersfeld We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017520.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub