Hi, I want to deactivate the licence on my old laptop offline because the laptop no longer connects to the internet. Now I can't even open Studio 2022 (after briefly showing "Loading application modules", nothing further happens).
I've tried to repair the app and also uninstalled and reinstalled Studio, but no success.
Because I can't open Studio, I can't initiate the offline deactivation process.
Thank you in advance for your help.
Beate
Beate Lutzebaeck We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017871.
Ana Sabo | RWS Group
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