Hi, I want to deactivate the licence on my old laptop offline because the laptop no longer connects to the internet. Now I can't even open Studio 2022 (after briefly showing "Loading application modules", nothing further happens).
I've tried to repair the app and also uninstalled and reinstalled Studio, but no success.
Because I can't open Studio, I can't initiate the offline deactivation process.
Thank you in advance for your help.
Beate
Beate Lutzebaeck We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017871.
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Beate Lutzebaeck We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017871.
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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