Reactivation of Trados Studio 2024 (single user freelance)

Question

Bonjour! 
 I have the 12 months studio 2024 freelance (single user). 
 No other computer logged in... single user... 
 I am getting an activate message then studio closes... 
 Very urgent!! 
 Lisa

Lucian Botezatu · Answer

Lisa Mercier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018450.

Lucian Botezatu | RWS Group

Lucian Botezatu · Answer

Hi Lisa Mercier 
 
 Given that you possess a valid support contract, you have the opportunity to reach out to our technical team by submitting a case through your RWS account. Simply navigate to Support and Education - Support, then Get Support, and select Log a Case: https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx 
 
 Regards,

Trados Portfolio > 2. Licensing and Installation

Reactivation of Trados Studio 2024 (single user freelance)