Lisa Mercier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018450.

Lucian,

I have a support contract : PSA860047218

Lisa

Hi Lisa Mercier 

Given that you possess a valid support contract, you have the opportunity to reach out to our technical team by submitting a case through your RWS account. Simply navigate to Support and Education - Support, then Get Support, and select Log a Case: https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx

Regards,

Hi Lisa Mercier 

Given that you possess a valid support contract, you have the opportunity to reach out to our technical team by submitting a case through your RWS account. Simply navigate to Support and Education - Support, then Get Support, and select Log a Case: https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx

Regards,