Unable to activate my license after my computer crashed

Hello,

I have a Trados Studio 2024 Freelance licence (Trados Studio 2024 - 18.0.0.1013). A few days ago my computer crashed and had to be formatted. I couldn't deactivate the license online and when I went to deactivate it offline it gave me an error. Now, every time I try to activate the licence, it tells me that there are no licences available.

Could you please deactivate my licence so that I can activate it again on my computer?

Thank you for your assistance.

Best regards,

Ana Isabel Platero

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