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We currently hold a perpetual network license for Trados Studio 2021 Professional. Our company maintained an active Support and Maintenance Agreement (SMA) for this license which expired on approximately December 2024. During the period when our SMA was active, the software update for Trados Studio 2022 was made available for download in our RWS account. Our understanding has always been that having an active SMA entitles us to version upgrades released during that period. We are only now in the process of deploying this 2022 update. However, we have discovered that our license key still appears to be for the 2021 version and consequently fails to activate the Trados Studio 2022 SR2 software.
Could you please review our account and license history? We believe that based on the timing, our license should have been upgraded to the 2022 version under the terms of our previous SMA.
If our entitlement to the Trados Studio 2022 version is confirmed, could you please advise on the necessary steps to have our license key correctly provisioned to reflect this?
Thank you for your assistance in clarifying this matter. We look forward to your response.
