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Dear all,
I seem unable to log a support ticket, though I'm sure my problem can only be solved by the RWS Support team.
Here is the situation.
I purchased SDL Trados Studio 2019 Freelance Plus, which includes two activations. One activation is currently in use on my desktop PC. The second activation was used on a laptop that was stolen last year, and I was unable to deactivate it.
As a result, my account shows one activation in use and zero available, even though I should have two.
I need to get in touch with the RWS Support team to ask them to reset the activations or release the one associated with the lost laptop, right?
Still, I've been browsing the website for hours and I still haven't managed to find a way to log a support ticket.
Thank you very much in advance for your help.
Elisa Farina
