To reset your license, follow the instructions in your RWS account using this step-by-step guide https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545slope

Dear Ethan (and dear Sorin as well),

thank you very much for your help. I followed the steps described and at first everything worked out just fine. Then, at the very end, meaning when trying to activate the license, I got an error.

My trados is set up in Spanish, so what you will find here under is a rough translation, not the exact message that popped up:

Activation error
The activation server could not be connected. Check the activation server address in the provider settings.
- Remote server error: (403) Forbidden

Could you help me overcome this obstacle? Right now I cannot use Trados on my laptop-

Thank you very much in advance,

Elisa

Dear Ethan (and dear Sorin as well),

thank you very much for your help. I followed the steps described and at first everything worked out just fine. Then, at the very end, meaning when trying to activate the license, I got an error.

My trados is set up in Spanish, so what you will find here under is a rough translation, not the exact message that popped up:

Activation error
The activation server could not be connected. Check the activation server address in the provider settings.
- Remote server error: (403) Forbidden

Could you help me overcome this obstacle? Right now I cannot use Trados on my laptop-

Thank you very much in advance,

Elisa

Hello Elisa Farina 

Please try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784

Thank you,
Sorin