bakatuseka badiashile We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0020148.

Dear Lucia

Many thanks for your prompt reponse

I really appreciate 

Hi, I am experiencing the same issue with the same Trados version. Trados suddenly stopped loading. I’ve already tried the remedies suggested in this forum, such as deleting the cloud.bin file and renaming the Studio17 folder to Studio17_old, but Trados still doesn’t launch when I click it. It also doesn’t display any error message. I hope someone can help me with this as soon as possible, as I need to create a return package for a task that was due last night, which I was unable to submit because Trados would not load.