Hello. I got a new device and want to activate my Trados Studio 2019 on the new device. I tried to deactivate my Trados Studio on my old device but I got 403 forbidden error. Could you please assist?

Hello. I got a new device and want to activate my Trados Studio 2019 on the new device. I tried to deactivate my Trados Studio on my old device but I got 403 forbidden error. Could you please assist?
Zahra Anvar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0021066.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Zahra Anvar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0021066.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub