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Hello. I got a new device and want to activate my Trados Studio 2019 on the new device. I tried to deactivate my Trados Studio on my old device but I got 403 forbidden error. Could you please assist?
Hello. I got a new device and want to activate my Trados Studio 2019 on the new device. I tried to deactivate my Trados Studio on my old device but I got 403 forbidden error. Could you please assist?
Hello Zahra Anvar
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Then, try to activate your license offline on the new PC as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
Thank you,
Sorin
Hello Sorin,
I don't have the option to reset my License.
Hi Sorin,
Unfortunately it is not possible either. I got the same error message 403 forbidden when I try to activate it on my new device.
Zahra Anvar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0021066.
Elisa Maxim | RWS Group
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