Hello. I got a new device and want to activate my Trados Studio 2019 on the new device. I tried to deactivate my Trados Studio on my old device but I got 403 forbidden error. Could you please assist?

Hello. I got a new device and want to activate my Trados Studio 2019 on the new device. I tried to deactivate my Trados Studio on my old device but I got 403 forbidden error. Could you please assist?