Hello, I would like to deactivate and cancel my license which is due to be renewed in January. Can someone please advise and assist as I have been trying to find a way on the portal ? Thanks

Hello, I would like to deactivate and cancel my license which is due to be renewed in January. Can someone please advise and assist as I have been trying to find a way on the portal ? Thanks
Hi,
I'm afraid you can no longer cancel the subscription since it was purchased in January, it's a one-year subscription and we are in August already. However, you can opt not to renew it next year, when it expires. Otherwise, the subscription is going to continue until its expiry date and can be used until then.
I am not sure what portal you are trying to reach, in case you wanted to login into your RWS account - here is the link:
oos.sdl.com/.../licenses.aspx |
As for the deactivation, can you please provide more information? You just want to deactivate it or to remove it from your computer?
As I mentioned above, a purchased subscription is a one-year commitment and upon its renewal time you can opt not to renew.
Kind regards,
Anca
Anca Stoian | RWS Group
Hi,
I'm afraid you can no longer cancel the subscription since it was purchased in January, it's a one-year subscription and we are in August already. However, you can opt not to renew it next year, when it expires. Otherwise, the subscription is going to continue until its expiry date and can be used until then.
I am not sure what portal you are trying to reach, in case you wanted to login into your RWS account - here is the link:
oos.sdl.com/.../licenses.aspx |
As for the deactivation, can you please provide more information? You just want to deactivate it or to remove it from your computer?
As I mentioned above, a purchased subscription is a one-year commitment and upon its renewal time you can opt not to renew.
Kind regards,
Anca
Anca Stoian | RWS Group