Hi Annette, 

You can reset the second activation by clicking the Reset license button (RWS Account - Licenses tab) and selecting the one that you think it's the activation from the second computer using the activation dates indicated there.

Please let me know if you need further help.

Kind regards,

Anca

Hi Annette, 

You can reset the second activation by clicking the Reset license button (RWS Account - Licenses tab) and selecting the one that you think it's the activation from the second computer using the activation dates indicated there.

Please let me know if you need further help.

Kind regards,

Anca

Thank you much for this Anca.

Truly grateful!

Kind regards,

Annette

Very sorry to get back to you Anca but I am now being told that the" product key does not exist", although it is showing on my account.

Help!

Kind regards,

Annette

No problem Annette.

Where are you being told that? Can you share a screenshot?

Hi Annette,

The activation code is the one above this line - from your RWS Account - Licenses tab, starting with 4 

Please try that one and do not share it here, as it is your personal activation code.

also, if it helps - we have now a series of videos of offline and online activation for licenses www.youtube.com/playlist

Thanks so much.

I just got it wrong. I thought I had to activate the licence I had reset.  

Obvious when you know how!

Truly grateful and humble apologies for putting you to all this trouble.

Kind regards,

Annette

I am really glad this worked :) 

And no worries, there's no trouble, I am happy to help if I can.

Have a great day!

Anca