Hello there, 

I have a Trados 2022 Freelance Plus license. One is installed on a laptop, the other on a desktop computer.

However, the laptop seems to be on its last legs.

As a precaution, I wanted to deactivate the license associated with this computer, but I received the following error message: “An error occurred while retrieving your license. Error ID: 125.” 

I saw on my RWS account that it might be possible to resolve the issue without contacting your services, but I don't know if this is recommended in my case, nor which option to choose, a reset or an offline deactivation. 

The reset seems risky to me because I don't want to mess up the computer that still works and that I use every day for my translations. 
Regarding offline deactivation, I have two options, but it's difficult for me to identify the PC associated with each unique activation ID. Based on the dates, I have a rough idea (May 21, 2024), but is there a more reliable way? For example, can this ID be found on the laptop?

Thank you in advance!

Best regards,

Patrick