reinstallation of trados 2019

Question

Hello, 
 I need to reinstall trados 2019 on my new computer. My old computer is beyond repair. 
 I went to my RWS account, clicked offline activation, received an offline unique activation id and a deactivation authorization. 
 Received a deactivation ticket by you in my mail. 
 But I receive an error message after clicking on 'confirm deactivation'. 
 I am grateful for the help you can provide. 
 Marie-Noelle Michaelis

Anca Stoian · Answer

Hi Marie, 
 You can reset the license from your RWS Account - License tab - Reset license button - if the deactivation process failed. 
 https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5574/how-to-reset-your-trados-studio-freelance-license 
 After that, you can activate it on the new computer, but please use the offline activation. 
 www.youtube.com/watch 
 Kind regards, Anca

Trados Portfolio > 2. Licensing and Installation

reinstallation of trados 2019