My computer crashed and I had to get an emergency one to work while it is fixed. However, when I try to activate Trados (2019) on this new one, there is an error.
On my RWS account, it shows 1 in use and 0 available. I believe the one in use is in the old computer that I can't access at the moment.
Could someone please assist me in activating for this temporary computer?
Sergio Tadeu Tolezano We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022911.
Elisa Maxim | RWS Group
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Thank you Elisa. I am looking forward to hearing from you.
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