I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. I would like to relocate the license to the new computer. Please help.

I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. I would like to relocate the license to the new computer. Please help.
Hello Machiko Kitahara
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Thank you,
Sorin
"Reset License" option is not available for the license. Online/Offline deactivation has never been possible for this license and we always request your help here for deactivation. How can I send you the license code? Can I post it here?
"Reset License" option is not available for the license. Online/Offline deactivation has never been possible for this license and we always request your help here for deactivation. How can I send you the license code? Can I post it here?